“Could not connect to the database” error message Error message “Could not connect to the database” means the software cannot connect to its database to load or to save the data. 1. To fix it you need to ensure the software database exists on...
Software upgrade failed, what to do? If you see this error message “Be right back!” or “The software update process has not been completed” after performing the software upgrade that means the upgrade process has failed. This might happen when...
I can’t login to my account Why does it happen? Most likely your browser temporary data is outdated. What do do? Please ensure the following: Make sure you are using the latest version of the browser. Clear browser cache and cookies and the try again. Do...
Why booking form keeps loading? Why it happens? Most likely it happens because one of the setting has not been setup properly or being change lately and is not compatible with it. The result is the booking form execution cannot be completed and the form hang on...
Geolocation limitations Why it happens? Modern browsers security policies set certain limitations how browser build in APIs are used e.g. geolocation feature therefore this option might sometimes not work out of the box and it can require some additional settings. If...
Mail delivery troubleshooting The following content and advice relates to platforms which are NOT supported by EasyTaxiOffice. This means we cannot not guarantee any support for them. Please keep in mind that this material is provided for your information only and if...
Mobile app issues and what to do Learn how to solved some of the potential problems with the app. Error message “JSON Parese error: Unrecognized token” or “Could not connect to the host. Code: 500” or “Internal Server Error” This error might...
Payment has been received, but booking does not exists in the system? This can happen when option “Auto delete incomplete bookings” is activated in your admin configuration tab. This option will force the system to remove all incomplete bookings after...
