Feedback module This module allows you to manage customer feedback. There are three settings: Internal setting enables customer to leave a feedback after the booking has been completed. Customer feedback can be view and manage in Software -> Feedback tab. External...
Tracking a booking Learn how to track a booking progress. Once a job is dispatched to the driver, the admin is able to follow an ongoing booking in one of two ways: Via status system – on various stages of completing his assignment the driver has to...
Tracking a driver Learn how to track a driver. In order for the admin to track the driver on the map in real-time, the driver needs to have a Driver App installed and active on their mobile phone. To allow the tracking function to work, the Driver has to click the...
Assigning a vehicle to a driver 1. Create a driver – go to User -> Driver -> Add new. 2. Create a vehicle – go to Settings -> Vehicles -> Add new. 3. Assign a vehicle to a driver – go to Settings->Vehicles -> Edit, find the vehicle to which...
Drivers Management This panel allows the admin to add new drivers to the system and manage them. The actions an admin can take in the Drivers panel are: Column visibility (eye symbol) – customize your panel, with this option you can switch on/off columns to create the...
Driver Account The Driver Account allows drivers to accept and manage jobs sent from the dispatch. Adding a new driver to system For a driver to start using the Driver Account, an admin has to first create an account for drivers and then send them the access details....
Passenger App (test account) Note: We can personalise your app, filling it with your company’s full branding. Once we do that, your customers will be able to search for “Your Company Name” app from the app stores. The customised version will have the...
Customer Account The Customer Account allows the customers to make a new reservation, manage past bookings and their profile details. Corporate accounts Apart from the standard, Private accounts, a customer can also create a Company Account which adds these two...
Driver App – download and installation For a driver to be able to use the app, he needs to: Search for “ETO Driver” and download the app form one of the app stores (Google Play or AppStore – depending on driver’s phone operating system) Note: Admin...
Driver App – add new driver For a driver to start using the Driver App, an admin has to first create an account for drivers and then send them the access details. To create a new account in the admin panel: Go to Users -> Driver section of your dashboard...
