Please note, this is an old guide for Server Deployment only, for Cloud service please use our Knowledge Base

Night Surcharge

Night Surcharge Learn how to setup night surcharge To setup night charge:go to Settings – > Night SurchargeTick Activate night surchargeChoose specific Vehicle type or set AllSet time From and ToChoose “  +  “ if you want to add set value fallow by value or...

Driver Report

Driver Report Learn how to produce driver reports To produce a driver report go to Bookings -> Completed – > click Filter/Search -> click field Driver -> choose a Driver -> click button Search -> click button ReportsA driver income report will...

Congestion Charge

Congestion Charge Learn how to setup Congestion Charges Setup new charge Go to Settings -> Parking Charge -> Add NewAdd New charge – see attached image 3. Set Charge name, add postcodes like E1, UK or E2, UK one by one and...

Deposit

Deposit Deposit setup is easy, learn how to set it up. Create a deposit Go to Settings -> Price -> Deposit Payments Create new deposit by setting up tabs: Default, Type and Value. To setup the same deposit for all type of vehicle, leave “Name” as Default. To...

Tracking a booking

Tracking a booking Learn how to track a booking progress. Once a job is dispatched to the driver, the admin is able to follow an ongoing booking in one of two ways:   Via status system – on various stages of completing his assignment the driver has to...

Tracking a driver

Tracking a driver Learn how to track a driver. In order for the admin to track the driver on the map in real-time, the driver needs to have a Driver App installed and active on their mobile phone. To allow the tracking function to work, the Driver has to click the...

Assigning a vehicle to a driver

Assigning a vehicle to a driver 1. Create a driver​​ – go to User -> Driver -> Add new. 2. Create a vehicle​​ – go to Settings -> Vehicles -> Add new. 3. Assign a vehicle to a driver ​​ – go to Settings->Vehicles -> Edit, find the vehicle to which...

How do I test how Web Booking & Dispatch Software works?

How do I test how Web Booking & Dispatch Software works? Enter company information – name, email, phone number.Create a booking – we suggest you create a booking in the same way a customer would do via the Web Booking system. You can access Web...

Can’t connect to the database

“Could not connect to the database” error message Error message “Could not connect to the database” means the software cannot connect to its database to load or to save the data. 1. To fix it you need to ensure the software database exists on...

Software upgrade failed

Software upgrade failed, what to do? If you see this error message “Be right back!” or “The software update process has not been completed” after performing the software upgrade that means the upgrade process has failed. This might happen when...